We won! OMG! I'd like to thank all our wonderful supporters, past and present clients, our wonderful staff.. and..
What's that? "exceptional marketing success" well.. okay..

Did everyone else in the city get the same email? I saw a few people posting their award images on Facebook.. If we won a random award for marketing, and making local business look good - why do we have to buy the award? And it costs $179 for that crystal award? This sounds like a scam. It's a Fake Award!

IDEA!
Let's make our own "Fake, Fake Award"
Step 1 - crop the image and blow up in Photoshop.
Step 2 - print on your office color printer
Step 3 - remove the business license from the frame on the wall, and place fake, fake award there
WINNING!
We are winners!! WOOHOOOO
I went to an arduino class at Metrix Create Space (metrixcreatespace.com)(yes, if their site doesn't work refresh a few times.) here in Seattle and really loved what they showed us. With that breadboard and basic knowledge I went out and bought some more gadgets..
Here is the instruction on instructables; www.instructables.com/id/Arduino-powered-mini-traffic-signal-monitor-your/
I picked up an 8 count relay board, an LCD screen, some cool jumper wires, and an ethernet shield.
I didn't hook up the screen yet, but that's coming.
So what we did here;
- Install teleduino library on arduino so we can control it from web based API's
- Build a simple rails app to control the thing
- Hook the rails app up to our RepairShopr.com API
- Win!
Here is how it works;
The ticketing system has some status colors for how you are doing on your trouble tickets. Red is bad, it means a ticket hasn't been updated in over 3 days. Yellow means 2-3 days, and pink means it hasn't had a free diagnostic completed yet.
We want to watch out for Red and Pink with this status light,
- so if there are any RED, we'll turn on the red light
- if there are any PINK we'll turn on the yellow light
- if there aren't any of those we'll have the green light on
It was pretty simple to get rolling - watch this video to see the first part in action. Next comes hooking up the traffic signal I bought on amazon, stay tuned!
- http://www.amazon.com/gp/product/B0001X0DTO?t=dpf0c20
- http://www.amazon.com/gp/product/B007PABS9A?t=dpf0c20
- http://www.amazon.com/gp/product/B006UT97FE?t=dpf0c20
- http://www.amazon.com/gp/product/B0040DEI9M?t=dpf0c20
Software used:
Once in a while you just get motivated to share something like this, totally out of context. Hope it helps someone.
We had a number of great experiences with Eventbrite.
We watch the founder(s) interviewed on techcrunch TV, love the story.
We felt safe and sound giving them our money for paid events - we've done it a few times for conferences and such.
An event came along that sounded like a lot of fun, Lean Startup Seattle - it was $400 for a couple tickets, we went for it.
As the date was getting closer and we were seeing other events we really wanted to attend, like the AT&T Mobile App Hackathon, we decided the Lean Startup event would be a better use of our time..
3 days before the event, we get an email more or less saying;
"Sorry, we have to cancel the event for now - we'll try to do it in June!"
Crap. Okay.. Let's get ready for the hackathon, and get our $400 back.
I know they won't be able to easily find me, because I know how running online payments works.. so I go lookup my order number and the email address I used to pay and I send a friendly email asking them to refund my money.
(trust me, it was friendly.)
I get a response the next day saying "sure, I understand"
Kind of as expected.. then I expect the money to land 3-4 days later...
about 5 days go by... I'm wondering if it was deposited..
The 7th day, I look it up, nope.
I send a friendly email, "Did this get processed? I Don't think I saw it.."
Then they tell me "They are bringing someone in to deal with refunds" and it should happen soon.
Now it's been a few more days, they are obviously such a disaster at this event that it would NOT be worth this amount of money. (it was implied the food alone would be worth the ticket price, okay.. that's a strange way to rationalize it.)
I'm the OPPOSITE of believing them that they are capable of processing a refund, so I open a support with Eventbrite to see how they handle this. I was sure they would just refund it and deal with the host themselves.. wouldn't that be exactly what you expect?
What do you think uber does? What do you think airbnb does? What do you think Bank of America does?
(hint, they take care of your money first, and figure it out later.)
Eventbrite went the other way, they said; Screw you, talk to the host, it's up to them.
Holy crap. For an event that was cancelled, the host can take the money, and Eventbrite has nothing to say about it.
What a disaster.
Hey Eventbrite, if you are listening, you need to get your head out of your ass. You aren't craigslist. You are fully expected to maintain full control in these situations. I'm almost sure my expectations are STANDARD here.
Here is my support ticket from Eventbrite
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Message-Id:MFQV58V6_4f97932a11509_45b7174aa6c17832e3_sprut
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I love educating people about why there is malware and spam, when a succint article comes along with some good background I love to drop it like it's hot right on our blog.
http://krebsonsecurity.com/2012/02/whos-behind-the-worlds-largest-spam-botnet/
In the summer of 2010, hackers stole and leaked the database for SpamIt andGlavmed, sister programs that paid people to promote fly-by-night online pharmacies. According to that data, the second-most successful affiliate in SpamIt was a member nicknamed “GeRa.” Over a 3-year period, GeRa’s advertisements and those of his referrals resulted in at least 80,000 sales of knockoff pharmaceuticals, brought SpamIt revenues of in excess of $6 million, and earned him and his pals more than $2.7 million.
A variety of data indicate that GeRa is the lead hacker behind Grum, a spam botnet that can send more than 18 billion emails a day and is the primary vehicle for more than a third of all junk email.
What a fun bedtime story to tell the kids. There is big money in the spam and virus game.
Just to add a little side note to the conversation, many viruses you get don't even give you a symptom, if your computer is part of one of these botnets they want to keep that a secret so you don't go get your computer fixed. The virus will be entirely hidden, and these guys will spend their 6 million dollars of revenue (in addition to buying cool houses and cars) on making sure their latest virus is undetected so it can remain on your computer stealing and spamming as long as possible.
We usually only see the other type of recent virus, that will display itself front and center and ask you for money to "upgrade" the "Fake Antivirus" they installed on your computer.
Looking for friends to play online games with?
A friend of ours just launched his web service - go check it out. http://teamfind.com
I hear it's mostly to help you find people to play World of Warcraft with - but give it a shot :)
Parts are getting cheaper, and we're passing it on!
iPhone 4 front glass from $99!
iPhone 3 glass from $40!!
iPhone 4 Back from $40!!!
nobody will beat the price OR service - thanks :)
If you are a sysadmin - you must know about this tool..
As you can see, you create a file - add 'configurations' to machines, and then it allows you to connect to many RDP machines at the same time, it auto-scales the desktop to whatever screen size is available, and let's you change between them with ease.
Great app!
(download an old version without limitations here: http://drpcfix.com/links-and-files/10-royaltsinstaller.html)



This looks like a lot of fun.. maybe a potential upgrade to the dreadful 'netbooks' that have been selling like crazy.
http://www.google.com/chromebook/#features
The one pictured here is an acer - they'll be priced just under $400 (cheaper than ipads) - and probably come down quickly in the year to come.
Nice little machines - keep your eye on these for the 'family room PC' replacement
Go get you some Android Caller ID made by really clicking. For all you Android users out there.. it's a must-have app.
It will get names for people that are NOT in your address book, even for most cell phone callers. Pretty cool.
But now that we love our iPad - should we feel differently? No..
"WILL SOMEONE PLEASE COMPETE WITH THEM??"
What would it take? There is obviously a big market.. Why can't anyone grab a piece?
The new change that took place is making waves, like usual, Apple looks like the bad guy..
http://www.guardian.co.uk/commentisfree/2011/mar/06/john-naughton-apple-dominates-market
"Then Apple abruptly changed the rules, stipulating that any publisher selling a digital subscription on a website must also make the same subscription offer within the app, from which Apple would take a 30% cut. Publishers have been furious about this, but there's nothing they can do about it. If they want to do business on the iTunes store, then they have to do it Apple's way.
In itself, this was just an example of the Big Unfriendly Giant flexing its muscles, but it could be a harbinger of things to come."
fun times ahead
While we look for a new office space in the Kirkland area - here is what we'll be doing for our fantastic Kirkland customers:
1. Free Pick-up and Drop-off service - so you don't have to unhook your computer
2. In-Home service calls - which can save time for everyone
3. Same phone number, Same Guarantee, Same great People
4. We will honor all warranties that happened at the Kirkland store
For now you'll be able to find us in our Redmond store - we'll be repairing computers from there until we find a new location in Kirkland.
We're taking this opportunity to IMPROVE our service to you - so don't hesitate to call and see how we can help you - 425-825-0222
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A: Many Reasons!
longer answer? okay...
Why isn't an automobile one-size-fits-all? Or a home theater? It has to do with very human concepts like:
- Comfort Level
- Software Used
- Skill Level
- Technology Understanding
- Overall Function of the PC
- PC Hardware Specs
I'm sure there are more - but the idea is kind of like this:
If you use your PC for chatting and socializing, and you have a current generation Core i7 CPU with 4GB of ram - your software environment can and should look a LOT different than someone that ONLY uses the computer for homework, has a 4 year old Pentium M CPU and 1GB of ram.
The technical reason - the first case you could have a few instant messaging applications installed, social toolbars, favorites synchronization, and multiple web browsers open at the same time and this could be normal and stable for a current generation computer.
In the later case, a computer used only for homework, having these programs installed and running all the time would have a HUGE impact on performance. No software PC cleaner will ever be able to figure that out and optimize your computer for you.
Sounds like a lot to try to understand?
You don't have to.. Here is the cheatsheet
- The newer and faster the CPU and more Memory you have - the more stuff you can put on the PC without a second thought. Literally, a current gen PC won't need a tune-up for quite a while.
- The older and more 'classic' your PC - the longer the life you want to get out of it, the more you should keep an eye on the extra stuff installed and running at the same time.
- When your machine gets over 1 year old - really think about what Antivirus Software you want to use, think about upgrading all your web browsers, and doing a set of Windows Updates if you have been putting them off.
Check out a software tune-up by Dr PC Fix - available Online now
We are going with Microsoft Security Essentials for the first part of 2011. We change antivirus platforms about every couple years based on what is performing the best, catching the most viruses, and free.
First it was AVG, then Avast, now, MSE.
MSE is free for all home computers, and small businesses with up to 10 computers can use it according to the licensing.
You can very easily download and install it - and you are on your way..
AS USUAL - we do not recommend ANY 'pc cleaner' or 'c cleaner' or 'reg cure' or any other software to 'optimize' or 'cleanup' your PC - 99% of this software will make your computer worse than before you started.
Stick with Antivirus to keep the computer free of infection, and remove un-used software on an as-needed basis to keep your computer clean.
We have a tune-up service for this exact reason, if there was a good software that could do it - we would point you at it!
Read More about why software can't do a PC Tune-Up here on the blog
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- Laptop Repair Services
- New Website - community driven - Ski Bus Directory
- Interview with Desiree on Live TV!
- 12 Scams of Christmas - from mcaffee and consumeraffairs
- File Syncing - Small Business and Home Users - reviews
- Best Tech Toys of 2010 - List Link
- Virus Removal - Virus writing and organized crime - follow up
- Synergy on Windows 7 - Proper HowTo
- Google TV is out - Did everyone notice?
- 24 port USB Hub! Great gift idea :)
- Follow up to Virus writing and Organized Crime article
- Cool TV/Media Gift - Start planning now
- Test your Battery Backups and Data Backups
- Bellevue Store Opening Monday Hopefully
- iPhone 4 glass repairs now!
- Android vs iPhone - part 2 of many
- New Location - Bellevue Computer Repair Shop
- TRAINING MATERIAL - DHCP on a home network
- We now fix IPHONES! Come by for screen repair
- ANDROID - Do you want to be free?? (1 of many posts to come)
- iPad news - need to drive traffic to your site??
- Nerd Music - good hip hop actually
- Fun at the Redmond Store
- BattleMech’s in Seattle!
- Botnets gone wild! Botnets attacking eachother
- HOWTO: Burn an ISO in Windows XP
- Apple is unfriendly, but very cool.
- Holy Smokes - Picasa is Awesome!
- 10 Media Center Apps - throw away your cable box!
- How to Not get a Virus
- McDonald's to offer free, unlimited Wi-Fi!
- Communication Etiquette for 2010 and beyond.
- Security Film - Vehicle Protection, Theft Protection
- Antivirus products rated - none worthwhile?
- New employee benefit in the works - healthy eating
- Windows 7 has launched - time to change
- Clarion Care launching - good friends of ours
- New Business Service - sister company launching
- Safe surfing for Kids - start training them now!
- Job Opening - Front Counter
- Good cheap laptop - Lenovo G530
- Spam Filter - Business Class Results
- Free PDF maker - my recommendations
- New Website Business - A lot is changing out there..
- Need a Defrag?
- Mortgage Modification Website Package
- Twitter Mania - My Take
- Windows 7 Excitement
- Media Center - Online Content
- Did You Know?
- Best Free Antivirus - battle continues
- Army Convoy - Mobile Data Center
- Vista Upgrade Pros and Cons
- Asterisk, IP Phone Systems, and consumer VOIP
- Microsoft Office 2007 pros and cons
- Website Talk
Blog Search
Blog Posts
- What's better than a fake award??? A fake fake one!
- Fun with Arduino - hooking up a shop status light
- Eventbrite: Your service sucks.
- Great article about why you get spam/viruses
- New site for all you gamers out there
- Massive iPhone repair price drops!
- Remote Administration Tool - RDP - Remote Desktop to Windows
- Chromebooks coming VERY soon
- Android Caller ID
- Apple = Evil Empire? We've covered it here in the past..
- Kirkland Store Moving - Still in Business - only slight changes
- Why Can't I Just Use a Software to Tune-Up My PC?
- Best Free Antivirus - for 2011
- Laptop Repair Services
- New Website - community driven - Ski Bus Directory
- Interview with Desiree on Live TV!
- 12 Scams of Christmas - from mcaffee and consumeraffairs
- File Syncing - Small Business and Home Users - reviews
- Best Tech Toys of 2010 - List Link
- Virus Removal - Virus writing and organized crime - follow up
- Synergy on Windows 7 - Proper HowTo
- Google TV is out - Did everyone notice?
- 24 port USB Hub! Great gift idea :)
- Follow up to Virus writing and Organized Crime article
- Cool TV/Media Gift - Start planning now
- Test your Battery Backups and Data Backups
- Bellevue Store Opening Monday Hopefully
- iPhone 4 glass repairs now!
- Android vs iPhone - part 2 of many
- New Location - Bellevue Computer Repair Shop
- TRAINING MATERIAL - DHCP on a home network
- We now fix IPHONES! Come by for screen repair
- ANDROID - Do you want to be free?? (1 of many posts to come)
- iPad news - need to drive traffic to your site??
- Nerd Music - good hip hop actually
- Fun at the Redmond Store
- BattleMech’s in Seattle!
- Botnets gone wild! Botnets attacking eachother
- HOWTO: Burn an ISO in Windows XP
- Apple is unfriendly, but very cool.
- Holy Smokes - Picasa is Awesome!
- 10 Media Center Apps - throw away your cable box!
- How to Not get a Virus
- McDonald's to offer free, unlimited Wi-Fi!
- Communication Etiquette for 2010 and beyond.
- Security Film - Vehicle Protection, Theft Protection
- Antivirus products rated - none worthwhile?
- New employee benefit in the works - healthy eating
- Windows 7 has launched - time to change
- Clarion Care launching - good friends of ours



